Dealing with a Windows Server 2012 R2 update freezing at 9% post-restart is particularly common when the server runs Microsoft stack components like IIS, SQL Server, or TFS. The system enters an update loop where neither normal boot nor Safe Mode helps.
This typically occurs when:
- Update components conflict with running services
- Pending operations from previous installations exist
- System resource allocation hits a deadlock
Try these commands via WinRE (Windows Recovery Environment):
# Check pending operations dism /image:C:\ /get-packages # Clean update cache net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old net start wuauserv net start cryptSvc net start bits net start msiserver
When basic methods fail, we need deeper intervention:
# Repair component store dism /online /cleanup-image /restorehealth # Force reset Windows Update components Push-Location $env:systemroot\system32 foreach ($file in (Get-ChildItem *.dll)) {regsvr32 /s $file.name}
Download the specific KB update package from Microsoft Catalog, then:
wusa.exe X:\path\to\update.msu /quiet /norestart shutdown /r /t 0
For servers running SQL/IIS, always:
- Create system restore points before updates
- Use WSUS for controlled deployments
- Maintain bootable recovery media
When deploying Windows Server 2012 R2 with common enterprise components like IIS, SQL Server, and Team Foundation Server (TFS), many admins encounter the infamous update stall at 9% during post-reboot installation. This typically occurs after running Windows Update and accepting the restart prompt.
First, attempt these recovery methods in sequence:
- Hard reboot 3 times to trigger Automatic Repair
- From recovery console, run these commands:
dism /image:C:\ /cleanup-image /revertpendingactions sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows
- If accessible, delete pending.xml:
del C:\Windows\WinSxS\pending.xml
For systems with SQL Server installed, additional steps are often needed:
# Check for SQL Server update conflicts Get-ChildItem "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages" | Where-Object { $_.Name -match "sql" } | ForEach-Object { Remove-Item $_.PSPath -Force }
When all else fails, use this PowerShell sequence to force cancel the update:
Stop-Service -Name wuauserv -Force Remove-Item "C:\Windows\SoftwareDistribution\Download\*" -Recurse -Force Remove-Item "C:\Windows\WinSxS\pending.xml" -Force -ErrorAction SilentlyContinue Start-Service -Name wuauserv
Before applying major updates on production servers:
- Create a checkpoint/snapshot
- Stage updates using this PowerShell script:
$Updates = Get-WindowsUpdate -MicrosoftUpdate -NotCategory "Drivers" $Updates | Install-WindowsUpdate -AcceptAll -AutoReboot:$false
- Always install .NET Framework updates separately