Impact of Failing iLO NAND Flash in HPE ProLiant DL360p Gen8: Risks and Workarounds for Embedded Storage Issues


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In HPE ProLiant servers like the DL360p Gen8, the NAND flash memory serves as persistent storage for critical management components:

// Example of data stored in iLO NAND:
1. iLO firmware and configuration
2. System event logs (SEL)
3. Hardware inventory data
4. Boot-time diagnostic results
5. Persistent network settings

The documented error 'Embedded Flash/SD-CARD failure' typically manifests in these operational impacts:

  • iLO resets to factory defaults after power cycles
  • Loss of historical hardware logs (critical for RCA)
  • Inability to store custom monitoring policies
  • Potential failure during firmware updates

Use the HPE RESTful Interface Tool to diagnose:

# Python example using python-redfish-utility
from redfish import RedfishClient

client = RedfishClient(base_url='https://ilo-ip', username='admin', password='')
client.login()
health = client.get('/redfish/v1/Managers/1/')
print(health.dict['Oem']['Hpe']['iLOSelfTestResults'])

For out-of-warranty systems where board replacement isn't feasible:

  1. External logging:
    # Configure remote syslog in iLO (SSH example)
    ssh administrator@ilo-ip "set /map1/logging1/dest=syslog \
    host=logserver.example.com port=514 proto=udp"
  2. Persistent configuration backup:
    # Export iLO settings periodically
    curl -X GET -k -u admin:password \
    https://ilo-ip/rest/v1/Managers/1/BackupRestoreService/BackupFiles/ \
    -o ilo_config.xml

For environments with multiple affected servers:

# Ansible playbook snippet for automated health checks
- name: Verify iLO NAND status
  hosts: hpe_servers
  tasks:
    - name: Get iLO health
      uri:
        url: "https://{{ inventory_hostname }}/redfish/v1/Managers/1/"
        method: GET
        user: "{{ ilo_user }}"
        password: "{{ ilo_pass }}"
        validate_certs: no
      register: ilo_health
    - fail:
        msg: "NAND failure detected"
      when: "'EmbeddedFlash' not in ilo_health.json.Oem.Hpe.iLOSelfTestResults"

In HPE ProLiant servers like the DL360p Gen8, the NAND flash memory serves as persistent storage for:

  • iLO firmware and configuration settings
  • System event logs (SEL) and diagnostic data
  • SD card redundancy controller (when present)
  • Critical boot parameters and hardware inventory
# Typical dmesg errors when NAND fails
[  123.456789] hpilo: Embedded Flash Manager initialization failed
[  123.456790] hpilo: NAND controller timeout (status=0xFFFF0001)
[  123.456791] mmcblk0: error -110 sending status command

The most common operational impacts we've seen:

  • iLO settings reset to defaults after reboot
  • Loss of historical sensor data and logs
  • Intermittent iLO disconnections during heavy I/O
  • Failed firmware updates through iLO interface
  • For servers out of warranty, the Python Redfish utility provides ways to mitigate issues:

    # Sample Python to force iLO reset without physical power cycle
    import redfish
    
    ilo = redfish.redfish_client(
        base_url='https://ilo-ip',
        username='admin',
        password='password'
    )
    ilo.login()
    
    # Graceful reset
    response = ilo.post('/redfish/v1/Managers/1/Actions/Manager.Reset/',
                        body={'ResetType': 'GracefulRestart'})
    
    # For stubborn cases - equivalent to power cord pull
    response = ilo.post('/redfish/v1/Systems/1/Actions/ComputerSystem.Reset/',
                        body={'ResetType': 'ForceOff'})
    time.sleep(30)
    response = ilo.post('/redfish/v1/Systems/1/Actions/ComputerSystem.Reset/',
                        body={'ResetType': 'On'})

    To safeguard against NAND failure:

    # Export iLO config regularly (Bash example)
    curl -k -u admin:password \
    https://ilo-ip/rest/v1/Managers/1/BackupRestoreService/BackupConfig/ \
    -o ilo_config_$(date +%Y%m%d).xml
    
    # Schedule via cron
    0 3 * * * /usr/local/bin/backup_ilo_config.sh

    These symptoms indicate failing NAND requires board replacement:

    • Consistent "Invalid firmware image" errors during updates
    • Complete loss of iLO configuration between reboots
    • Physical SD card slot becomes non-functional
    • System event log shows ECC correction threshold exceeded

    HPE's advisory a00048622en_us confirms this as a known hardware fault pattern in Gen8 servers.